Reference

Privacy Policy Before You Sign In

This policy explains what 24bdbaje records when you open an account from your phone, how a bKash, Nagad or Rocket payment leaves a trail we can match, and what you can ask us to change later.

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24bdbaje Privacy Policy Before You Sign In
PRIVACY CONTACT

Reaching Us About Your Data

Privacy questions have their own route, and you don't have to push through the cashier to use it. Message our Bangladesh support desk from the account you're asking about — that alone proves the request is yours, so we can act without a long back-and-forth. Tell us which wallet you used, bKash, Nagad or Rocket, and what you want changed: a copy of your records, a correction, or the account closed. If the concern is a login you didn't make, say so in the same message and we'll lock the session while we look.

In-account support chat Open the chat from your signed-in account and pick the privacy topic. Because the message comes from your own session, we can check your wallet records without asking you to repeat details.
Registered email Write to the address saved on your profile for requests that need a written trail. Name the account in the subject line and we'll reply on the same thread after the record check.
Wallet verification desk When a request involves a Rocket Account Check or a bank transfer record, the verification desk handles it. Bring the transaction reference and the number you paid from so the match is quick.
RECORDS IN PRACTICE

How We Handle Your Records

Four things decide how your data is treated here: what we collect, how long we hold it, who inside the company can open it, and how you get it changed. Access is narrow. Payments staff see the wallet reference, not your full profile, and engineers work with logs that carry account IDs rather than names. Sessions lapse, and a new device needs a fresh OTP before the lobby opens again. Cookie choices are a live setting you can flip any time, not a one-click decision buried in sign-up.

What we collect

Your mobile number, the wallet number you register, transaction references, device type, and the rounds you play. We don't collect your bKash, Nagad or Rocket PIN, and no support agent will ask for one.

Cookies and sessions

Session cookies keep you signed in as you move between the lobby and the cashier. Preference cookies remember your layout choice. Clear them from your browser whenever you want; you'll sign in again with an OTP.

Account security

One OTP per device, and each code carries a time limit. If a login looks unfamiliar, we pause it and send the alert to your registered number before anything in the wallet moves.

Retention and changes

Wallet and play records stay while your account is open, plus whatever period local rules set afterwards. Ask us to correct or remove what we're allowed to remove, and we'll confirm in writing.

Questions About Your Account Data

These are the privacy questions our support desk gets most, answered the way we'd answer them in chat. If yours isn't here, send it from your signed-in account and we'll take it from there.

Your mobile number, the wallet number you registered, transaction references, device details and your play history. That's the core set. Anything beyond it needs a reason and, usually, your permission.

Yes. Ask through in-account support and we'll close the wallet first, then remove what local rules let us remove. Transaction records we must keep stay archived and are not used for anything else.

Only with the payment and infrastructure partners needed to clear a bKash, Nagad or Rocket transfer, and with authorities where the law requires it. We don't sell account data.

The check ties the account to a real person, so nobody drains a wallet just by knowing the number. It runs once, against the name on your bKash, Nagad or Rocket account.

We use your IP address to check that you're in an eligible region where local law allows access. We don't follow your movement around the city, and location data isn't sold or used for ads.

Flag it in support chat straight away and we'll freeze the session and the wallet. Then change your bKash, Nagad or Rocket PIN and tell us the reference of anything unfamiliar.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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